Young's Market Company

Operations Manager - Nights

US-CA-Morgan Hill
1 month ago
Requisition ID
2017-5303
# of Openings
1
Category
Logistics & Operations

Overview

POSITION TITLE: Operations Manager

 

GENERAL SUMMARY

The Operations Manager will oversee warehousing operations, manage warehouse employees and company safety processes and oversee scheduling and that all distribution center SOP’s are being followed. The role will also be responsible to manage KPI’s to insure all goals are being met.

 

This position will assure correct and timely loading of customer orders while providing warehouse work scheduling for drivers before and after deliveries. The role will also work with Directors of Operations and Drivers & Delivery to guarantee accurate orders, on time dispatch, and customer satisfaction.

 

The Operations Manager will also work with maintenance manager to insure all warehouse equipment is fully functional and operating at peak efficiencies.

Responsibilities

KEY RESPONSIBILITIES

  • Manage operations and assure a safe clean and orderly warehouse.
  • Communicate and coordinate timely receiving, organization, and inventory of products in warehouse.
  • Manage inventory to insure accuracy.
  • Assure proper loading, timely departures of customer orders.
  • Assures safe handling and proper documentation of breakage.
  • Research and apply corrective actions for shortages, refusals, filling errors, not on trucks, missed deliveries, breakage, and dirty invoices.
  • Work cross functionally with the Director of Drivers & Delivery and the sales teams to resolve and eliminate internal and external customer concerns.
  • Manage, implement and train warehouse company safety process.
  • Assist in the development and management of warehouse KPI's (Key Performance Indicators) that drive results to improve safety, productivity, internal and external customer service and satisfaction.
  • Assist the inventory manager in validation of inventory discrepancies
  • Promote ongoing best in class customer service throughout all positions in warehouse operations.

 

Accountability:

  • This position is required to serve as information resources for, and conduits between the field, warehouse employee and the company’s management.
  • This position is accountable for up to 2 supervisor and 4 leads and 70 employees.
  • This position is required to hire, and manager employee relation issues with the help of senior management and Human Resources.
  • Accountable for providing workforce metric and utilizing KPI’s to ensure meeting cost per case goal

 

Qualifications

EXPERIENCE/TRAINING/EDUCATION: A Bachelor’s degree (B. A.) from an accredited four year college or university with a concentration in Business or in related fields.

  • 3 to 5 years of experience as an operations or warehouse manager
  • Experience in managing union and non-union employees, including grievances, arbitrations, and contract negotiations.

 

COMMUNICATION SKILLS: This position will require the ability to read, analyze, and interpret general business periodicals, technical procedures, or governmental regulations. This role also will require the ability to write reports, business correspondence, and procedure manuals. This position will further require the ability to effectively present information and responds to questions from groups of managers, clients, customers, and the general public.

 

MATHEMATICAL SKILLS: This role will require the ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. This position will require the ability to apply concepts of basic algebra and geometry.

 

REASONING ABILITY: This position will require the ability to define problems, collect data, establish facts, and draw valid conclusions. This role also will require the ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

 

Certificates, Licenses, Registrations:

  • Lean Six Sigma or similar training
  • Certified Production & Inventory Management (CPIM)

 

SKILLS/ABILITIES:

  • Proficient in Windows environment and Microsoft Office (Excel, PowerPoint, Word, etc.) environment.
  • Bilingual in Spanish is a plus.
  • Must have working knowledge of Federal and Cal OSHA regulations.
  • Must have excellent communication skills / both formal and informal.
  • Must have ability to communicate effectively at all levels of the organization.
  • Must possess continuous improvement mindset.
  • Thorough understanding of warehouse cost structure.
  • Able to interpret cost build up, trends, and monthly financial reports.
  • Highly collaborative leadership style.
  • Exceptional project management skills.
  • Ability to multitask.  

EOE/Minorities/Females/Vet/Disability

 

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