Young's Market Company

Customer Intelligence Analyst

4 days ago
Requisition ID
# of Openings
Sales/Business Dev.


POSITION: Customer Intelligence Analyst


POSITION STATEMENT:  The Customer Intelligence Analyst will scope, program, deploy, and continuously improve Young’s network “tool-kit” for Customer Intelligence. Perform analyses and coordinate the development of divisional and Customer business plans by monitoring business performance against plan, and providing recommendations based on results.  



  • Work with Customer Intelligence management to develop world class Category Intelligence reporting.
  • Responsible for leading the strategic design and maintenance of category intelligence applications.  Identify, research and resolve technical problems. Ensure that the use of category intelligence applications enhances business decision making capabilities.
  • Demonstrable understanding of Customer Intelligence Management process, value, tools and legal limitations.
  • Analyze, evaluate and develop recommendations for each category within the network.
  • Initiate, evaluate & conduct category business intelligence reviews.
  • Create and analyze schematics, recognize opportunities and develop proposals for improving such schematics.
  • Analyze data, write descriptive summaries of gathered data, organize and prioritize research for further review by managers and clients.
  • Conduct ongoing research to ensure complete knowledge of types and sizes, pricing, product sales information, competitive products and sales information.
  • Must be an integral part of project Scope, Spec, Design, Build, Launch illicit feedback on tools.
  • Must be able to create and communicate critical path of projects.
  • Dealing with problems efficiently and effectively with proper communications to all responsible parties.
  • Ability to analyze, interpret and utilize IRI, Nielsen or chain specific sales information.
  • Communicates account needs and direction to manager and key account team. Makes appropriate recommendations to improve company business objectives.



  • A Bachelor’s degree (B.A.) from an accredited four year college or university preferred
  • Minimum of 2 years of analytical experience is preferred.
  • Prior retail merchandising experience is highly preferred.


COMMUNICATION SKILLS: Must have the ability to read, analyze, and interpret the common technical journals, financial reports and legal documents.  This position also requires the ability to effectively present information to top management, groups of managers, and customers.


MATHEMATICAL SKILLS: Must have the ability to work with mathematical concepts such as probability and statistical inference.  This position also requires the ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.


REASONING ABILITY: Must have the ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. This position also requires the ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. 


Certificates, Licenses, Registrations: Must possess valid driver’s license, reliable vehicle and clean DMV record.



  • Proficient in Microsoft Office (Excel, Word, PowerPoint, etc.) environment.
  • Prior experience using syndicated data, (IRI, ACNielsen) is preferred.
  • ProSpace or related space management software preferred
  • Must have excellent communication, negotiation, analytical and objection handling skills.
  • Must have the ability to work with management, colleagues and customers throughout the business and industry at every level.



  • Knowledge of Customers & Sales Channels: Knowledge of specific customer’s business operations and ability to coordinate multiple and diverse options for selling the organization’s products and services to each. Knowledge of and ability to utilize customer profile and information.




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