Young's Market Company

Sr. Customer Intelligence Analyst

2 months ago(11/21/2017 2:26 PM)
Requisition ID
# of Openings
Sales/Business Dev.


POSITION: Senior Customer Intelligence Analyst


POSITION STATEMENT:  The Senior Customer Intelligence Analyst (SCIA) is responsible for providing high quality insights and solutions to provide customers guidance and corrective actions to drive sales and profits. The SCIA is thought of a subject matter expert and will scope, program, deploy, and continuously improve Young’s network “tool-kit” for Customer Intelligence. Perform analyses and coordinate the development of divisional business plans by monitoring business performance against plan.



  • Providing high quality insights and solutions that address key customers goals and strategy. Solutions need to not only answer what happened, but also answer why it happened and discern what to do next.
  • Participate in planning sessions with key stakeholders to develop fact based analytical insights and solutions, and provide assist in education and training on each supported application to the sales leads.
  • Work with Customer Intelligence management from each of the network states to develop world class cross-state business intelligence reporting.
  • Responsible for leading the strategic design and maintenance of business intelligence applications. Identify, research and resolve technical problems. Ensure that the use of business intelligence applications enhances business decision making capabilities.
  • Demonstrable mastery of Customer Intelligence Management process, value, tools and legal limitations.
  • Work with IT to continually improve internal network business intelligence reporting.
  • Work with supplier business development teams to achieve mutual objectives.
  • Analyze, evaluate and develop recommendations for each category within the network.
  • Initiate, evaluate & conduct category business intelligence reviews.
  • Create and analyze schematics, recognize opportunities and develop proposals for improving such schematics.
  • Analyze data, write descriptive summaries of gathered data, organize and prioritize research for further review by managers and clients.
  • Conduct ongoing research to ensure complete knowledge of types and sizes, pricing, product sales information, competitive products and sales information.
  • Must be an integral part of project Scope, Spec, Design, Build, Launch illicit feedback on tools.
  • Must be able to create and communicate critical path of projects.
  • Ability to define VA and NVA steps of process.
  • Dealing with problems efficiently and effectively with proper communications to all responsible parties.
  • Ability to analyze, interpret and utilize IRI, Nielsen or chain specific sales information.
  • Communicates in-house account needs and direction to manager and key account team. Makes appropriate recommendations to improve company business objectives.




  • A Bachelor’s degree (B.A.) from an accredited four year college or university preferred or related field experience is required.
  • Minimum of 6 years of analytical experience is preferred.
  • Prior retail merchandising experience is highly preferred.


COMMUNICATION SKILLS: Must have the ability to read, analyze, and interpret the common technical journals, financial reports and legal documents.  This position also requires the ability to effectively present information to top management, groups of managers, and customers.


MATHEMATICAL SKILLS: Must have the ability to work with mathematical concepts such as probability and statistical inference.  This position also requires the ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.


REASONING ABILITY: Must have the ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. This position also requires the ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. 


Certificates, Licenses, Registrations: Must possess valid driver’s license, reliable vehicle and clean DMV record.



  • Proficient in Microsoft Office (Excel, Word, PowerPoint, etc.) environment.
  • Prior experience using syndicated data, (IRI, ACNielsen) is preferred.
  • ProSpace or related space management software
  • Must have excellent communication, negotiation, analytical and objection handling skills.
  • Must have the ability to work with management, colleagues and customers throughout the business and industry at every level.



  • Marketing Tasks and Activities: Knowledge of the process for identifying customer needs and arranging for goods and services to fulfill those needs.
  • Marketing Systems: Knowledge of and ability to utilize the organization’s marketing information systems.
  • Knowledge of Customers & Sales Channels: Knowledge of specific customer’s business operations and ability to coordinate multiple and diverse options for selling the organization’s products and services to each. Knowledge of and ability to utilize customer profile and information.




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