Young's Market Company

  • Customer Intelligence Manager

    Job Locations US-CA-Tustin
    Posted Date 3 months ago(8/16/2018 5:16 PM)
    Requisition ID
    # of Openings
    Sales/Business Dev.
  • Overview

    POSITION: Customer Intelligence Manager


    POSITION STATEMENT:  The Customer Intelligence Manager will scope, program, deploy, and continuously improve Young’s network “tool-kit” for Customer Intelligence. Perform analyses and coordinate the development of divisional business plans by monitoring business performance against plan, and provide recommendations based on results.  Manage individual (s) Customer Intelligence Analysts to ensure Customer’s category needs are met.



    • Supervise a team of Customer Intelligence Analysts.
      • Ability to assess talent of employees vs. the needs of the team and business.
      • Performance Management – Set SMART goals with each employee for business and professional development.
      • Performance Communication – Routine and clear communication of expectations and performance.
      • Employee Coaching – Identify skill weak points with the employee and co-develop a plan to rectify the issues.
    • Ability to work with multiple priorities and deadlines.
    • Collaboratively develop strategic and tactical goals for an account to develop a business plan.
    • Respond to requests from various internal and external business partners on investigational modeling and research studies.
    • Ability to create and maintain strategic relationships internally and externally to aid in job performance.
    • Set objectives by category on a weekly/monthly basis, complete and present a weekly/monthly business review.
    • Develop well-planned and organized presentations, including industry information, cross-merchandising ideas and data on in-store problems and conditions.
    • Identify opportunities, prepare and conduct presentations to secure and improve shelf positions on all company products within guidelines of account schematics.
    • Work with Customer Intelligence management from each of the states to develop world class cross-state business intelligence reporting.
    • Responsible for leading the strategic design and maintenance of category intelligence applications. Identify research and resolve technical problems. Ensure that the use of category intelligence applications enhances business decision making capabilities.
    • Demonstrable mastery of Customer Intelligence Management process, value, tools and legal limitations.
    • Work with IT to continually improve internal network business intelligence reporting.
    • Work with supplier business development teams to achieve mutual objectives.
    • Analyze, evaluate and develop recommendations for each category within the network.
    • Initiate, evaluate & conduct category business intelligence reviews.
    • Create and analyze schematics, recognize opportunities and develop proposals for improving such schematics.
    • Analyze data, write descriptive summaries of gathered data, organize and prioritize research for further review by managers and clients.
    • Conduct ongoing research to ensure complete knowledge of types and sizes, pricing, product sales information, competitive products and sales information.
    • Must be an integral part of project Scope, Spec, Design, Build, Launch and elicit feedback on tools.
    • Must be able to create and communicate critical path of projects.
    • Ability to define VA and NVA steps of process.
    • Dealing with problems efficiently and effectively with proper communications to all responsible parties.
    • Ability to analyze, interpret and utilize IRI, Nielsen or chain specific sales information.
    • Communicates in-house account needs and direction to manager and key account team. Makes appropriate recommendations to improve company business objectives.


    EXPERIENCE/TRAINING/EDUCATION: A Bachelor’s degree (B.A.) from an accredited four year college or university preferred

    • Minimum of 6 years of analytical experience is preferred.
    • Minimum of 2 years of management experience is preferred.
    • Prior retail merchandising experience is highly preferred.


    COMMUNICATION SKILLS: Must have the ability to read, analyze, and interpret the common technical journals, financial reports and legal documents.  This position also requires the ability to effectively present information to top management, groups of managers, and customers.


    MATHEMATICAL SKILLS: Must have the ability to work with mathematical concepts such as probability and statistical inference.  This position also requires the ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.


    REASONING ABILITY: Must have the ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. This position also requires the ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. 


    Certificates, Licenses, Registrations: Must possess valid driver’s license, reliable vehicle and clean DMV record.



    • Highly Proficient in Microsoft Office (Excel, Word, PowerPoint, etc.) environment.
    • Prior experience using syndicated data, (IRI, ACNielsen).
    • ProSpace or related space management software experience.
    • Must have excellent communication, negotiation, analytical and objection handling skills.
    • Must have the ability to work with management, colleagues and customers throughout the business and industry at every level.



    • Marketing Tasks and Activities: Knowledge of the process for identifying customer needs and arranging for goods and services to fulfill those needs.
    • Marketing Systems: Knowledge of and ability to utilize the organization’s marketing information systems.
    • Knowledge of Customers & Sales Channels: Knowledge of specific customer’s business operations and ability to coordinate multiple and diverse options for selling the organization’s products and services to each. Knowledge of and ability to utilize customer profile and information.




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