POSITION: Customer Intelligence Manager
POSITION STATEMENT: The Customer Intelligence Manager will scope, program, deploy, and continuously improve Young’s network “tool-kit” for Customer Intelligence. Perform analyses and coordinate the development of divisional business plans by monitoring business performance against plan, and provide recommendations based on results. Manage individual (s) Customer Intelligence Analysts to ensure Customer’s category needs are met.
EXPERIENCE/TRAINING/EDUCATION: A Bachelor’s degree (B.A.) from an accredited four year college or university preferred
COMMUNICATION SKILLS: Must have the ability to read, analyze, and interpret the common technical journals, financial reports and legal documents. This position also requires the ability to effectively present information to top management, groups of managers, and customers.
MATHEMATICAL SKILLS: Must have the ability to work with mathematical concepts such as probability and statistical inference. This position also requires the ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
REASONING ABILITY: Must have the ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. This position also requires the ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Certificates, Licenses, Registrations: Must possess valid driver’s license, reliable vehicle and clean DMV record.