This IT Helpdesk Support Supervisor’s main responsibility is the management of Help Desk activities and employees within the scope of the IT department for Young’s Market Company Pacific Northwest, allocate Help Desk resources to ensure the correct and timely resolution of end user issues. This position facilitates the structuring and implementation of current and future processes to be determined to resolve Young’s Market Companies business objectives. This position and the staff is the primary interface between Information Technologies and end users, ensuring that users obtain the best support possible dealing with IT issues.
This position will also be part of the Helpdesk support team that provides hands-on service to the end user community in identifying and resolving issues throughout Young’s Market Company Pacific Northwest business locations, including offices, distribution centers, and the Express Stores.
This position will follow directions and assignments from the Pacific Northwest IT Director, and the Young’s Market Company corporate IT leadership located at Tustin and Los Angeles, California. Will work closely with all Young’s IT departments and business departments to ensure effective and timely IT support service.